Shipping Policy

Introduction

Pow-Cow aims to deliver the product purchased by you the buyer as quickly and efficiently as possible while maintaining the integrity of the product.

1 Delivery

1.1 The goods you order will be delivered to the address you give when you place your order. Please note that Pow-Cow does not deliver to outside the Republic of Ireland currently.
1.2 Orders placed before 2.00 pm on a working day will be processed within 24 hours and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
1.3 If delivery cannot be made to your address for reasons under Pow-Cow or Pow-Cow´s delivery partner DPD control, Pow-Cow or DPD (hereafter ‘The Supplier’) will inform you as soon as possible.
1.4 As Pow-Cow is a perishable food product which must be kept in a temperature controlled environment if you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
1.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
1.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
1.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
1.6 Pow-Cow is transported via its delivery partner DPD who transport the product in a temperature controlled environment. DPD maintain records to ensure Pow-Cow is transported and stored at the correct temperature.
1.7 Upon receipt of your order you are solely responsible for the correct storage of the product. Please note Pow-Cow is a frozen food product and must be stored at -18oC immediately. Once the product has thawed it should not be refrozen. Pow-Cow waves any responsibly of any damages or losses suffered as a result of consuming the product.
1.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery.

2 Risk/Title

2.1 The goods are at your risk from the time of delivery.
2.2 Ownership of the goods shall not pass to you until Pow-Cow has received in full (in cash or cleared funds) all sums due to it in respect of:
2.2.1 the goods, and
2.2.2 all other sums which are or which become due to Pow-Cow from you on any account.
2.3 Pow-Cow shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from Pow-Cow.